Membership freeze strategies

When a Membership freeze ends, bills and Perks regenerate in one of two ways depending on your company's selected Freeze Strategy. fitDEGREE gives you two options so you can choose what works best for your business model. You can switch between strategies at any time.

Where to set your freeze strategy

1. From the Admin Website menu, click Company.

2. Open Settings.

3. Click Freeze Settings.

4. Choose your desired strategy.

Strategy 1: Proration (default)

With this strategy, bills and Perks are prorated to maintain consistent renewal dates.

• When a Membership is unfrozen, a prorated bridge bill is generated to realign the Membership's billing cycle with the original renewal date.

• Perk uses are similarly prorated so the Perk renewal date stays consistent.

• Ideal for studios that want uniform renewal dates across the entire Member base.

Bill proration with this strategy works as follows: when a Membership is unfrozen, the system calculates whether the Client owes money or is owed money based on the days active before and after the freeze relative to the normal billing period length. If the Client owes money, that amount appears on a prorated bridge bill. If the Client is owed money (often because the freeze followed a recent full billing period payment), the prorated bill is $0 and the next normal bill receives a discount or credit.

Strategy 2: Date Shift

With this strategy, bills and Perks shift forward by the number of days the Membership was frozen.

• When a Membership is unfrozen, all upcoming bill and Perk renewal dates are pushed forward by the number of days frozen.

• Memberships pick up right where they left off — no proration, no bridge bills.

• Simpler administratively, but renewal dates will vary across Memberships that have been frozen.

Choosing a strategy

• Pick Proration if having all Members renew on the same days each month or week matters for your operations or reporting.

• Pick Date Shift if you'd rather avoid prorated bills and let each Member's renewal date drift to match how long they were frozen.

There's no right answer — both strategies are designed to be fair to Clients. Pick the one that fits how you run your studio.