How to Cancel a Membership

Modified on Thu, 22 Jun 2023 at 04:28 PM


  1. Once you log into the admin, search the client's name and enter their profile.
  2. From the client's profile, under Active Items, click on their membership
    1. Under the clients name, click "Manage Bills and Details"
  3. Select the MORE tab on the right
  4. Click the text that reads "Cancel this membership"
  5. Choose if you would like to cancel immediately, at the end of the client's listed billing period or picking a specific date, then click "Next". (If selecting "As of Chosen date" a date picker will pop up to select the date you want the membership to end. Is using this option, adding a discount may be necessary if you which to prorate the last bill)
  6. Type "cancel" in the box to confirm this cancellation
  7. Confirm your cancellation and the membership is set to cancel as of your selected date 

Things to Note:
A client cannot cancel their membership from the mobile application. Thus all cancellations must be run via admin. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article