How to Cancel a Membership

Modified on Thu, 22 Jun, 2023 at 4:28 PM

Step-by-Step

Once you log into the admin, search the client's name and enter their profile.
From the client's profile, under Active Items, click on their membership
1. Under the clients name, click "Manage Bills and Details"
Select the MORE tab on the right
Click the text that reads "Cancel this membership"
Choose if you would like to cancel immediately, at the end of the client's listed billing period or picking a specific date, then click "Next". (If selecting "As of Chosen date" a date picker will pop up to select the date you want the membership to end. Is using this option, adding a discount may be necessary if you which to prorate the last bill)
Type "cancel" in the box to confirm this cancellation
Confirm your cancellation and the membership is set to cancel as of your selected date

Things to Note:

A client cannot cancel their membership from the mobile application. Thus all cancellations must be run via admin.