How Clients Cancel Their Membership in the fitDEGREE App

Clients can now cancel memberships via the fitDEGREE app if the studio has enabled this feature.

To cancel a membership:

1. From the home screen, scroll to My Details

2. Tap on Payment Options

3. Select the Membership to cancel

4. Tap Cancel Membership (in red)

5. The screen will display:

   • Remaining minimum payments or notice period required

   • A field to leave a memo (optional)

6. After clicking Continue, clients will:

   • Review the cancellation terms

   • Type the word cancel

   • Click the final Cancel Membership button

Clients will then:

• See a success screen

• Receive a cancellation confirmation email

• Trigger a studio notification about the cancellation

All terms and effective dates are reiterated throughout the process.