The Guest Passes Report

The Guest Passes report lists every Guest Pass that has been sent or created in your fitDEGREE system, with information about who received it, where it came from, when it was created, and when it expires. Use this report to track Bring a Friend activity, audit Guest Pass usage, and follow up with Clients who have unclaimed or unused passes.

Where to find it

1. From the Admin Website, click the menu icon in the top left corner.

2. Open Reports.

3. In the left side menu, click Payment Options.

4. Click Guest Passes.

Columns in the report

The Guest Passes report shows the following columns:

• Client — the Client who holds the Guest Pass (the recipient).

• Sent From — the source item the Guest Pass came from (the Client who shared the guest pass).

• Created — the date the Guest Pass was created (sorted most recent first by default).

• Uses — uses remaining (a Guest Pass starts at 1/1 and shows 0/1 once redeemed).

• Starts — the start date inherited from the source Guest Perk.

• Expires — the expiration date inherited from the source Guest Perk.

Filters available

Filter the report from the panel on the left:

• Client — defaults to Client: not set. Click the pill to search and filter by a specific Client (recipient).

• Is active — filter to show only active Guest Passes, only inactive (expired or used up), or all.

• Remaining uses — filter by remaining uses count.

• From item — filter by which source item the Guest Pass came from (Pack, Intro Offer, Membership).

Viewing details of a Guest Pass

Click View guest pass on any row to open the Guest Pass detail modal. From the modal you can:

• See the recipient and source item.

• View transaction history (which Class or Service the Guest Pass was used for, with date and time).

• Edit uses remaining, start date, and expiration on this specific Guest Pass.

Use the detail modal to make adjustments — for example, extending a Guest Pass's expiration, restoring a use to a Guest Pass that should have been refunded, or removing a Guest Pass that was created in error.

Things to know

• A Guest Pass is single-use by default, but you can adjust uses up or down from the detail modal.

• If the source Guest Perk expires after a Guest Pass is created, the Guest Pass itself retains the expiration date it inherited at creation time. You can extend that date from the detail modal if needed.

• Guest Passes that have been refunded back to a Client's account (because a registration was cancelled) appear in the report with uses restored.

• The Perks report shows the source Guest Perks themselves — useful for seeing how many Guest Perk uses each Client has left to send, separate from the Guest Passes they've already sent.