What is a Guest Pass?

Modified on Wed, 27 May at 7:30 AM

A Guest Pass is a single-use registration credit that one Client sends to another Client (or to a friend who doesn't yet have an account) to cover their attendance at a Class or One-on-One Appointment. Guest Passes are how fitDEGREE handles "bring a friend" scenarios at your studio.

Guest Pass vs. Guest Perk

These two terms are easy to confuse, so it helps to be clear about the difference:

A Guest Perk is what a Client owns. It lives inside a Pack, Intro Offer, or Membership and grants the holder the ability to send Guest Passes to friends.
A Guest Pass is what gets sent. It's generated each time a Client (or an Admin on their behalf) uses one of the holder's Guest Perk uses.

Think of a Guest Perk as a stack of tickets the Client owns. Each Guest Pass is one ticket pulled from the stack and handed to someone else.

What a Guest Pass inherits from its source Guest Perk

When a Guest Pass is created, it copies the following from the parent Guest Perk:

Applicable Classes or Services — the same set the Guest Perk was configured for.
Start date and expiration — if the parent Guest Perk has a start or expiration set, the Guest Pass inherits those exact dates.

A Guest Pass has a single use. After it's used to register for a Class or One-on-One, it's done — unless an Admin refunds the registration (which restores the use) or manually adjusts the Guest Pass uses.

Where Guest Passes appear

On the recipient's account, a claimed Guest Pass appears under Active Items on their Client Profile and on the My Items screen in the fitDEGREE App.
On the sender's account, the Guest Perk it came from shows a decremented use count once the Guest Pass is claimed.
On reports, every Guest Pass shows up in the Guest Passes report with columns for Client (recipient), Sent From, Created, Uses, Starts, and Expires.

When a use is deducted from the sender's Guest Perk

Use deduction timing depends on how the Guest Pass was sent:

Admin sends a Guest Pass from the Admin Website → the use is deducted immediately and the Guest Pass is placed onto the recipient's account, ready for them to use.
Client sends a Guest Pass via push notification to an app friend → the use is deducted only when the friend claims the pass.
Client shares a Guest Pass via link to someone without an account → the use is deducted only when the recipient creates an account (if needed) and claims the pass.
Admin uses someone's Guest Pass at registration via the Use Someone's Guest Pass flow → the use is deducted immediately and applied to the registration.

If a Guest Pass is never claimed, no use is deducted from the sender's Guest Perk. The sender can continue sending Guest Passes until the Guest Perk runs out of uses or expires.

Refunds

When a registration paid with a Guest Pass is cancelled and refunded, the use is returned to the recipient's Guest Pass on their account — not to the original sender's Guest Perk. This means the recipient can re-use the Guest Pass for another applicable registration.

Things to know

Guest Passes are not something you create or sell directly. They always come from a Guest Perk that's already on a pack, Intro Offer, or Membership.
An app Client can only claim a Guest Pass that came from an active or future active source item. If the source item has expired, the claim screen will show This guest pass has expired and the recipient won't be able to claim it.
Claiming a Guest Pass for a specific Class is not locked in to that Class — once claimed, the Guest Pass can be used for any Class or Service the source Guest Perk applies to.
Memberships, Packs, and Intro Offers that are refunded or voided do not automatically reclaim any Guest Passes already sent and claimed. Those Guest Passes remain valid on the recipient's account.