Using the Membership Cancellation Report

Track and review all membership cancellations using the new report:

How to Access:

1. Click the Menu button

2. Go to Reports > Business > Membership Cancellations

Filter Options:

• By date range

• By membership type

Displayed Columns:

• Membership name

• Client name

• Cancelled at (date/time)

• Start Date

• Completion Date

Click the three dots to the right of a row for more detail:

• How the cancellation was submitted (app or admin)

• Who submitted it

• Any client memo

Example:

Membership: 8 Classes Monthly
Client: Megan McLean
Cancelled At: 4/30/25 9:56am
Start Date: 4/30/25
Completion Date: 7/29/25
Origin: App
Memo: "I am moving to a new town in a few months. I have loved being a member!"

This report only includes cancellations made after the feature update was released.