How to Add or Remove an Account Balance

Modified on Fri, 18 Aug 2023 at 04:11 PM

Step-by-Step
  1. From your dashboard click the menu icon in the top left hand corner of the screen to reveal the menu dropdown
  2. Within the menu dropdown select “Clients”
  3. Once in the “Clients” page, search and select the client which you would like to add an account balance to and click into their profile
  4. Within the client profile below their picture and above any profile tags, there is a section which says “Account Balance” and then how much is currently in their account. Click the "Acct Bal" text 
  5. A modal will pop up. Enter the amount.
  6. Click the "+ Add Amount" button to add this amount to the clients balance. OR Click the "-Remove Amount" button to remove that amount from their account balance. 
  7. Confirm this action on the next screen
  8. Once you have done this you have successfully updated your client’s account balance. 


Things to Note: 

You cannot enter a negative account balance on a clients account. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article