Creating a Cancellation Policy

Modified on Tue, 03 Oct 2023 at 10:55 AM

Within your admin you have the ability to have multiple Cancellation Policies. Your Default Cancellation Policy will apply automatically to Events, Series, and One-on-Ones. Your Default will also apply to any class groups which you do not add a custom or pre-created Cancellation Policy to. 

Cancellation Policies are created under the Schedule Items section of the admin. The first step would be to go to Cancellation Policies. Here it is first important to establish your Default Policy. Once this is done, go in and make any Custom Policies which might apply to other class groups. 
  • For example, I might have a Class Group for In-studio and a Class Group for Online Sessions. With our Cancellation Policies you can choose to have these both on the same policies, on different policies... the sky's the limit!

Once you have your Cancellation Policies in order, go to your class manager and click into each class group. Next to the name of the Group is an icon to edit them. Once you click this icon, you can choose if the Class Group follows a Default Cancellation or Custom Cancellation Policy. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article