How to Cancel an Event

Modified on Tue, 3 Oct, 2023 at 10:36 AM

Step-by-Step (from List view- option 1)

Upon logging in you will enter your live schedule.
Once in the “Live Schedule” window, select the event which you would like to cancel
A new window will appear with the name of the event, instructor, date, time, and list of clients (clients) scheduled in the event.
Below the class information in the upper left corner of your screen there is a red “Cancel” button. Click into this button and a new tab will appear
Within this, select if there is a refund being performed with the cancellation, then click the red button in the bottom right hand corner of the tab reading “Yes, cancel this” and this event will be removed from your live schedule

Step-by-Step (from List view- option 2)

Upon logging in you will enter your live schedule.
Once in the “Live Schedule” window, locate the event which you would like to cancel and click the corresponding three dots on the far right hand side of your screen
The drop-down options to view, edit, or cancel your event will appear on screen, select “Cancel” and a new tab will open with the option to perform a refund along with the cancellation
To cancel your event select the red button reading “Yes, cancel this”. Once you have selected this, your event will be removed from your live schedule

Step-by-Step (from Week view)

Upon logging in you will enter your live schedule.
Once in the “Live Schedule” window, select “Week” view, then the event which you would like to cancel
A new tab will appear with the date of the event, time of the event, location of the event, number of clients registered, and the total waitlist. Below this will be a red button reading “Cancel” in the bottom right hand corner of the tab, click this button
A new tab will appear asking if you would like to cancel your event, and allowing an option to refund with cancellation. Click the red “Yes, Cancel this” button in the bottom right hand corner of the tab to cancel your event and have it removed from your live schedule

Step-by-Step (from Month view)

Upon logging in you will enter your live schedule.
Once in the “Live Schedule” window, select ”Month” view, then the event which you would like to cancel
A new tab will appear with the date of the event, time of the event, location of the event, number of clients registered, and the total waitlist. Below this will be a red button reading “Cancel” in the bottom right hand corner of the tab, click this button
A new tab will appear asking if you would like to cancel your event, and allowing an option to refund with cancellation. Click the red “Yes, Cancel this” button in the bottom right hand corner of the tab to cancel your event and have it removed from your live schedule