How to Read Your Check In Screen Icons

The check-in screen uses a set of icons to show payment status, waivers, profile requirements, and important Client alerts at a glance. These icons help your staff understand at a glance what's needed before or after Class.

Payment icons

These icons indicate how a Client can pay (or has paid) for the Class:

• Membership (ID card icon) — the Client has an active Membership that can be used.

• Class Pack (ticket icon) — the Client has an active Class Pack with uses remaining.

• One-on-One Pack (person icon) — the Client has an active One-on-One Pack available.

• Intro Offer (stars icon) — the Client has an active Intro Offer that can be used.

• Guest Pass (two purple people icon) — the Client used a Guest Pass to pay for this registration, or has one available.

• Dollar sign ($) — the Client paid using cash, Account Balance, credit card, or another direct payment method.

Color matters:

• Green icon — the registration is paid.

• Gray icon — the Client has an eligible item but it hasn't been applied to the registration yet.

Waiver icon

Paper icon — waiver status.

• Green paper: waiver is signed.

• Gray paper: waiver is missing and must be signed.

Check-in icon

Empty checkbox — used to check the Client into Class.

• Green checkbox: the Client has been checked in.

• Gray checkbox: the Client has not been checked in.

Important: Clients must be checked in within 12 hours after Class ends to avoid being marked as a no-show and receiving a no-show bill (if no-show bills are enabled in your cancellation policy).

Profile and account alerts

These icons appear next to the Client's name and indicate required actions or system alerts:

• Red dollar sign — Client has unpaid registrations.

• Red bill paper — Client has a past-due bill on their account.

• Yellow exclamation point (!) — Client is missing a required profile field (email, phone number, or required custom field).

• Red phone with SOS — Client is missing an emergency contact.

Informational indicators

These icons provide context but don't require action:

• Trophy — Client milestone (such as number of visits attended).

• Birthday cake — Client's birthday.

• Check box with a star — Client's first visit to your studio.

Applying a grayed-out payment icon

If a payment icon is gray, the Client has an eligible item on their account but it hasn't been applied to the registration yet. To apply it:

1. Click the icon.

2. Select the item from My Applicable Items.

3. Click Complete.

The icon turns green and the registration is paid.

Clicking into a payment icon to view item details

Once a payment icon is green, clicking it opens the How they paid modal. From there you can click directly into the item (Membership, Class Pack, One-on-One Pack, Intro Offer, or Guest Pass) to open its detail modal — no need to navigate to the Client Profile.

Using someone else's Guest Pass to pay

If the Client doesn't have a payment option of their own, you can use someone else's Guest Pass to cover the registration. After registering the Client, click the dollar sign to open the payment modal, then click Use someone's guest pass at the top and search for the Client whose Guest Perk you want to use.

Additional notes

• Profile alert icons disappear once the issue is fixed.

• Milestone and birthday icons disappear automatically after the relevant date timeline passes.

• Refunding a Class paid with a Guest Pass returns the use to the registered Client's Guest Pass, not to the original sender.