How to Increase Membership Pricing for Existing Clients

Prices naturally increase over time, and as a studio owner, you may need to adjust the pricing of memberships for current members. Editing the price of a membership in your setup will only affect new sales—it does not update pricing for existing membership holders.

To apply a price increase, you will need to cancel the current membership at the end of its billing cycle and resell the membership at the updated price.

Step-by-Step Guide

1. Identify Affected Memberships

• Pull a Membership Report and export a CSV file for reference.

2. Cancel the Existing Membership

• Go to the client’s account.
• Double-check which card is currently enrolled in autopay (if multiple are on file).
• Cancel their current membership by selecting "Cancel at end of current billing cycle".
• Make note of their original billing date.

3. Resell the Membership at the New Price

1. Click the Cart icon from the client's profile.
2. Select "Memberships".
3. Choose the updated membership they are moving to.
4. Click on the Recurring Price field to confirm the new rate.
5. When prompted to sign the waiver, click "Skip".
6. Click "Select Start Date" and choose their original billing date for the next month.

4. Finalize the Membership Sale

• Click "Process Order" (this will show as a $0 transaction today but schedules future billing).
• Select a payment method to enroll in autopay (ensuring the new membership is billed automatically every month).

5. Request a Signature for the Membership Agreement

• Return to the client’s profile.
• Scroll to the bottom of the page and locate Signatures.
• Click "Request a Signature".
• Select the appropriate membership agreement for them to sign.
• The client will receive a notification in the app to sign before registering for their next class.

Things to Note

• On the day you resell the membership, the client will receive a $0 receipt when you process the new membership.
• Ensuring they sign the new agreement before their next class prevents registration issues.