An Intro Offer is a short-term package designed to attract new Clients to your studio. It can include Class access, One-on-One access, or both, and is available only to Clients who have never purchased an Intro Offer, Pack, or Membership before at your studio.
Intro Offers work through Perks: each Intro Offer includes one or more Perks that control what the Client can register for during the offer period.
Where to find it
From the Admin Website, click the menu icon in the top left corner.
Go to Setup > Payment Options > Intro Offers.
Click the plus sign in the top right corner.
Step 1: Details
Fill out the basic information.
Title (short and engaging).
Short description for the Intro Offer card.
Long description with the details of what's included.
Optional image or video URL.
Step 2: Pricing and expiration
Choose where the offer is available — App & Admin (visible to new in the fitDEGREE App) or Admin Only (hidden from Clients, sold manually).
Set the expiration period (e.g., 10 days, 30 days, 8 weeks).
Choose when expiration starts — At purchase or After first use.
Set the price and tax settings.
Step 3: Perks
Click Add perk, and choose the type of Perk you want to include:
Class Perk — lets the Client attend Classes.
One-on-One Perk — lets the Client book One-on-One Appointments.
Guest Class Perk — lets the Client bring a guest to Classes by sending a Guest Pass.
Guest One-on-One Perk — lets the Client bring a guest to One-on-One Appointments by sending a Guest Pass.
For each Perk, configure:
Number of uses (or check Unlimited uses).
Whether This perk can be shared with related Clients.
Value per use (relevant for One-on-One Perks if you use payroll).
Which Classes, Class Groups, or Services the Perk applies to.
You can add as many Perks as you need, including multiple Perks of the same type (for example, a Class Perk for yoga Classes and another for spin Classes).
Step 4: Virtual content
If the Intro Offer grants access to Live Stream or other virtual content, select Yes. If not, select No.
Step 5: Create
Click Create to save and publish your Intro Offer.
Who can purchase an Intro Offer
Intro Offers are available only to New Clients — Clients who have only ever visited your studio for events, series, or as a drop-in before.
New Clients see Intro Offers in the fitDEGREE App. Once a Client has used or purchased an Intro Offer, they cannot buy that offer (or any other Intro Offer) again — even if a share link is used.
Things to know
Intro Offers now grant access through Perks — the older behavior of generating class packs under the hood is gone.
Editing what Classes or Services a Perk applies to takes effect immediately for everyone currently holding the Intro Offer.
Adding or removing a Perk on the Intro Offer template only affects future purchases — Clients who already hold the Intro Offer keep what they originally got.
Intro Offers can be marked Not for Sale or edited at any time from the Intro Offers list.
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