How Did You Hear About Us

The How Did You Hear About Us feature allows studio owners to collect marketing attribution data directly from clients. When enabled, clients are prompted to indicate how they discovered your studio during onboarding.

This tool helps you track lead sources such as social media, Google search, referrals, and other marketing efforts.

Enabling the Feature

To enable the feature:

1. Navigate to Menu

2. Select Company

3. Click App Settings

4. Select How Did You Hear About Us

5. Check the box to enable the feature

6. Click Save

Once enabled, clients will begin receiving the prompt during onboarding.

Adding and Managing Predefined Options

You can create custom response options for clients to choose from.

To add an option:

1. Click Add Option

2. Enter the desired response (e.g., Instagram, Facebook, Google, Friend Referral)

3. Click Save

You may add multiple predefined options.

To reorder options:

• Click and drag the reorder icon next to an option to adjust its position in the list.

To remove an option:

• Click the X next to the option.

Note: Clients will always have an “Other” option available, allowing them to manually enter a custom response.

When Clients Are Prompted

Clients are prompted to answer “How did you hear about us?” only:

• During account creation, or

• Upon their first interaction with your fitSpot

They will not be prompted again after submitting a response.

Viewing Client Responses

All responses are stored in reporting.

To access them:

1. Navigate to Menu

2. Select Reports

3. Click Clients

4. Choose How Did You Hear About Us

From this report, you can:

• View all submitted responses

• Filter by date range

• Export results for external analysis

Use Case

This feature is designed to help studios:

• Track marketing effectiveness

• Identify top referral sources

• Evaluate advertising channels

• Make informed business decisions based on real client data

If you need assistance configuring this feature, please contact support.